Orange punch: troubled technology.
They say that communication is key. Key to what exactly? My
younger sister recently decided to purchase herself a £250 iPhone 4s. With all
of the mod-cons that it possessed, the least she expected was a smooth transfer
from one phone to the next. I can reassure you; this is the last thing that she
encountered.
Orange prides itself on being one of the biggest companies
with the latest news, entertainment and technology. But what relevance does
this have, when simple customer service needs aren’t met. Don’t get me wrong,
once you have battled through the endless problems of being put on hold -for
what seems like an eternity- listening to various out dated tunes that have
been “carefully selected” for the audience and speaking to numerous people (of
whom all resemble robots that can’t understand a single word you’re saying) the
end product is pretty good.
But don’t the
obstacles kind of defeat the whole objective of the service? I mean, the least
you expect is your needs to be met in as smooth a process as possible? When it
came down to my sister and the activation of her new SIM, the company didn’t
seem to have a clue what they were doing, and in turn decided to kill my dad’s
phone. This as I’m sure many of you can understand did not go down too well,
and after many furious calls on my dad’s behalf, we now have to wait for up to
3 working days to receive a knew one and go through the whole process again.
Next time hoping to be more successful.
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